Frequently Asked Question’s
Any questions you may wish to ask please don’t hesitate to contact us via our email firstname.lastname@example.org, our phone 01173702660 or click here to go to our contact page. However, to view the most frequently asked questions then please see below or the various specific pages in this section.
***COVID-19 Cancellation Policy*** As a result of the high volume of cancellations and rescheduled events, we, unfortunately, will not be able to offer any refunds on cancelled events but instead a full credit with Blast to use at any time in the future. With almost all events across the UK being cancelled as a result of fears of COVID-19 there are serious concerns about the future of the events industry as a whole and the survival of event hire companies. Since the UK moved to its current containment phase and with further restrictions predicted it has become clear that events, entertainment and hire companies are facing an unprecedented challenge; it is essential that across the industry we mitigate the impact of COVID-19 and as a result our policy offers our customers the most flexibility we are able to during these challenging times.
Q: How does the pricing structure work?
A: All of the prices listed on the website are for a 1-4-day hire period. Longer hire periods are available and we can do discounted rates for long term hires – please enquire for any period longer than 4 days.
Q: Can I make changes to my order?
A: Reductions can be made up to two weeks prior to delivery. Additions can be made up to 24 hours before your hire, subject to availability.
Q: Can I return items dirty?
A: Our ‘deliver clean, return dirty’ policy is completely free of charge on all of our cutlery, crockery and glassware. As long as items are returned free of food, and in the crates they were delivered in, we will clean all of the items back at our warehouse, so you don’t have to.
Q: How does payment work?
A: We require a 50% deposit to secure your booking, the remaining balance is then due 14 days prior to delivery. Payment can be made via BACs, or with card over the phone. Payment is required in full before your order can be delivered.
Q: How do I leave my equipment ready for collection?
A: All items must be ready for collection from 8am on the requested collection day. All crockery, cutlery and glassware must be free of food and returned to the cases provided. Catering equipment and refrigeration must be free of food and emptied of stock prior to returning. All furniture and linen must be stacked and returned to the point of delivery ready for collection.
Q: Is there a charge for delivery/collection?
A: Delivery and collection charges will apply and rates will be quoted when you place your enquiry. Our standard delivery/collection hours are 8am-6pm Monday-Friday. Alternatively, you are welcome to collect from our depot in the centre of Bristol where we will be happy to help you load and unload your vehicle. If you require delivery or collection outside of our normal delivery hours then we will be happy to accommodate this where possible, but there may be a small additional surcharge
Q: How does the delivery work?
A: Our drivers will deliver your order on your chosen date to the address stated on your confirmation. The driver will then check through the order with you to ensure you are happy with all the equipment. Crockery, cutlery and glassware are all delivered in special crates, furniture will be stacked and linen will be delivered in bags.
Q: What happens if items are lost, broken or damaged?
A: Upon return to our warehouse, your order will be counted and checked by our team. Any items that have not been returned, or are broken/damaged will be charged for at the replacement cost.
Q: Is there a minimum spend?
A: We have no minimum spend at Blast, you can order as little or as much as you like! Delivery charges may vary depending on the size of an order however.
Q: How far do you deliver?
A: We aim to offer a nationwide delivery service; however, a delivery charge will be applied which is dependent on the size of the order and the number of miles from where we are based.
Q: Is a deposit required?
A: If an order is placed earlier than 14 days prior to your event, we require 50% of the full amount to secure the items. The remaining balance will then be due 14 days prior to delivery. If an order is placed later than the 14-day period, the full amount will be required.
Your order is also subject to card details being retained by Blast Event Hire & deleted following the return of your hire. Any losses/damages will be charged for at the replacement value after a losses/damages invoice has been sent.
Q: I need my items urgently, how quickly can you deliver?
A: We strongly advise that you place an order with us at least a week in advance to save disappointment. We will always try our hardest to adhere to any last-minute requests, however there are many factors that may prevent us from being able to do so i.e. unavailability of items, being unable to schedule you into a delivery run during busy periods etc.
Q: I am a member of the public and just want to hire some items for a family event at home. Is this possible
A: Of course! We provide our services to a variety of events ranging from private weddings and small dinner parties, to large-scale events such as festivals and graduation balls. If you’re a professional Event Planner running an event or hosting your own personal party, please do not hesitate to get in contact to see if we are able to assist!